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Advocate - Mental Health - Entry-Level in Minneapolis, MN at Avenica Careers

Date Posted: 11/28/2018

Job Snapshot

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Job Description

Position: Advocate – Mental Health

Location: Minneapolis, MN


Avenica is currently recruiting for an Advocate - Mental Health position. This is a great entry level position with opportunities for professional growth and development. Mental Health Advocates are responsible for:

1.     Service and process explanation

2.     Benefit and eligibility interpretation

3.     Screening and referral functions

4.     Follow-up and service satisfaction


•       Registers participants in the advocacy system and opens case files

•       Screens participants and provider requests for services

•       Educates participants with respect to parameters of services and benefits design and claim process

•       Assists and supports care managers in the handling of crisis calls

•       Provides follow-up calls to participants to assess level of service satisfaction

•       Completes service tracking and initiates the Concern, Compliant, Grievance (CCG) process

•       Assists Intake Coordinator, provides mentoring, and assists in training when necessary

•       Participates in clinical/intake staff meeting and in-service seminars

Qualifications/characteristics of a successful candidate:

•       Bachelor’s degree is required, preferably in mental health/social sciences field

•       0-3 years of professional experience. This is an entry level position.

•       Strong counseling skills – must demonstrate warmth and empathy with client

•       Strong conflict-resolution skills – must be able to tolerate irate callers or those who are in a crisis

•       Flexible and creative problem-solver – every call is different so candidate must be able to be comfortable “thinking on their feet'

•       Must be comfortable working in fast-paced, deadline-driven business environment

•       Strong receptiveness to feedback from supervisor and mentor

•       Self-directed and independent, coupled with good judgment in making decisions

Career Path/Opportunities for growth:

•       Company puts strong emphasis on internal career development

•       Lead Personal Advocate/Sr. Lead Personal Advocate - responsible for new employee training

•       Team Leader - management for Advocate teams

•       Case Coordinator – acts as liaison between care management team and clients

•       Care Manager (requires Master’s degree in Psychology)

•       Account Reps, Wellness Coordinator Reps, Human Resources, and/or other positions within business structure

Avenica actively recruits college graduates seeking entry level positions using a proven, personalized process to connect grads with great jobs, not with an app or an algorithm. Whether you are fresh out of college and looking for your first real job, or a few years out and looking to redirect your entry level career, we can help you. Our model focuses on finding the right candidate for each position. To learn more, visit our website at

Avenica considers the entire candidate – not just specific college degree or work experience – while trying to find a perfect career match. If we believe we can be a valuable resource to you in your job search, we will help you identify your transferable skills, discuss potential career options, and coach you on your resume and interview skills. All of our services are free of charge to job seekers.

Our customized and personalized approach has helped us connect thousands of college graduates to meaningful entry-level jobs at high-growth companies.

Avenica is an Equal Opportunity Employer and encourages applicants of all ages, experiences, and backgrounds to apply for open positions. Avenica does not discriminate on the basis an applicant’s age, race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or status with regard to public assistance.


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