IT Customer Support / Help Desk - Entry Level in Dallas, TX at Avenica Careers

Date Posted: 8/9/2018

Job Snapshot

Job Description

Avenica actively recruits college graduates seeking entry level positions using a proven, personalized process to connect grads with great jobs, not with an app or an algorithm. Whether you are fresh out of college and looking for your first real job, or a few years out and looking to redirect your entry level career, we can help you. Our model focuses on finding the right candidate for each position. To learn more, visit our website at

 Avenica is currently recruiting for an IT Customer Support / Help Desk position. This is a great entry level position with ample opportunities for professional growth and development. 

Duties May Include:

  • Under general supervision, monitor, operate and maintain hardware, software, and network for total company.
  • Configure, assemble, and install workstation and/or peripheral equipment.
  • Train employees in software and business related issues.
  • Perform system backup and recovery activities.
  • Provide advanced troubleshooting.
  • Stay current on latest releases of application as well as relevant business knowledge.
  • Meet with staff to develop unique project plans to simplify implementation.
  • Participate in software/hardware testing.

Qualifications for Success:

  • Bachelor's degree required - All majors encouraged to apply - Business, Economics, History, Psychology, Sociology, Communications, Anthropology, Liberal Arts, Biology, English, Criminal Justice, Political Science, etc.
  • 0-3 years of professional experience. Technical support experience is a plus but is not required.
  • Strong software and hardware troubleshooting skills 
  • Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, viruses, spyware, and virtual office communications.
  • Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions
  • Create documentation of best practices 
  • Ability and desire to acquire new skills and knowledge quickly. 
  • Must be self-guided individual, requiring minimal supervision.
  • Must have high integrity and a strong work ethic.

Avenica considers the entire candidate – not just specific college degree or work experience – while trying to find a perfect career match. If we believe we can be a valuable resource to you in your job search, we will help you identify your transferable skills, discuss potential career options, and coach you on your resume and interview skills. All of our services are free of charge to job seekers.

Our customized and personalized approach has helped us connect thousands of college graduates to meaningful entry-level jobs at high-growth companies.

Job Requirements

Bachelor's degree. 

Avenica is an Equal Opportunity Employer and encourages applicants of all ages, experiences, and backgrounds to apply for open positions. 
Avenica does not discriminate on the basis an applicant’s age, race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or status with regard to public assistance.